IT AMCs (Annual Maintenance Contracts) are a familiar way for Indian businesses to keep hardware and systems maintained. But AMCs vary widely — knowing what you're signing matters.
Comprehensive vs non-comprehensive
A comprehensive AMC includes parts and labour; a non-comprehensive one covers service and labour but bills you for parts. Cheaper quotes are often non-comprehensive — read the scope.
Questions to ask before signing
- What's the guaranteed response and resolution time (SLA)?
- Are spare parts and replacements included?
- Is remote and on-site support both covered?
- Does it include preventive maintenance, not just repairs?
- How are systems outside the original scope handled?
We offer transparent IT AMC and managed contracts with clear SLAs across India.
VS
Vikram Singh
Head of Managed IT
Part of the TechWorld Solutions team helping enterprises migrate, modernize, and secure their technology.