Choosing an MSP is a multi-year decision that touches every part of your operations. Use this checklist to separate genuine partners from box-tickers.
The 12 points
- Clearly defined SLAs with penalties for misses
- Proactive monitoring, not just reactive break-fix
- A mature security posture and their own certifications
- Transparent, predictable pricing
- Local on-site capability when needed
- A named account manager and escalation path
- Documented onboarding and offboarding processes
- Real client references in your industry
- Vendor-agnostic advice, not just resale
- Regular reporting and strategic reviews
- Fair, clean contract exit terms
- Cyber insurance and data-handling compliance
The best MSP relationships feel like an extension of your team, not a vendor you chase.
VS
Vikram Singh
Head of Managed IT
Part of the TechWorld Solutions team helping enterprises migrate, modernize, and secure their technology.